Frequently Asked Questions
Everything you need to know about your BOOM Headshop experience.
How is my order packaged for shipping?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or padded mailers with no mention of 'BOOM Headshop' or the contents on the exterior label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure cryptocurrency payments and digital wallets for your convenience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customers are responsible for ensuring the products comply with local laws and for any applicable customs duties or taxes.
What is your return policy for glass items?
We offer a 30-day return policy on all unused items. If your glass arrives damaged, please take a photo immediately and contact our support team within 48 hours of delivery for a free replacement.
How can I track my package?
Once your order is processed and shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Are your products high-quality and authentic?
Absolutely. We source our inventory directly from reputable manufacturers and glass artists to ensure every piece meets our strict standards for durability and performance.